Privacy Policy

 

What data do you collect about me when I order?

When you place an order with Lottieknits we only collect the data needed to process your order and contact you in the event of a problem with your order.  

Where is my data stored?

Your data is stored either on our order system (Squarespace) or if you placed your order on Etsy your data is stored on Etsy.  

How is my data kept safe?

Your data is password protected can only be accessed by Lottie.  https://lottieknits.com is a secure domain with an SSL certificate. 

Why is my data needed?

Your data is needed in order to process and fulfil your order, to contact you in the event of any problems with your order and to process any returned orders.  Your data will not be passed to any third party and is not used for any other purpose, but by law we must retain a record of your order for tax purposes.  

What if I sign up for your newsletter? 

Your name and email address will be used to send you updates about new yarns, patterns, products or upcoming shop updates, discounts or sales.  It will not be passed to any third party and again your data is password protected can only be accessed by Lottie. 

What if I want to unsubscribe?

if you would like your information to be removed from the newsletter list please either click unsubscribe at the bottom of any Lottieknits email or contact us via this form. Your information will be removed from the mailing list within 48 hours. 

What if something goes wrong?

In the even of any breach of data, anyone affected will be informed as soon as possible.